Customer Experience and Operations APPLY NOW

Daily Operations 

• Primary point of contact for all online sales inquiries and ensure all are responded to in a timely manner
• Greet clients in our soon-to-open showroom/ studio 
• Manage the pre-selling communication and waitlists for all product categories/new collections etc.
• Primary liaison with the warehouse fulfillment teams to ensure that orders and the returns process is completed in a timely manner.
• Consistent, proactive sales approach for high-touch experience that develops lasting interpersonal client relationships
• Liaise with warehouse and shipping couriers on a daily basis
• Continually strive to optimize the online customer experience and test new approachedmethodology. 

In-person Activations

• Pop-ups and trunk shows are scheduled, and the candidate will help to facilitate this experience end-to-end (this may require travel)
• Provide operational support to the sales team including set up and break down of events

The ideal candidate possesses: 

•  Possesses an interest and passion for product
• Possesses experience in luxury goods industry
• Is an autonomous self-starter who seeks ownership of the business channel and is resourceful
• Believes that customer service is paramount to the brand experience through personalized, high-touch clienteling.
• Strives to optimize the online customer experience and is curious about testing methodology
•  Has an attention to detail

Experience

Minimum two years as a retail associate in fashion and luxury goods or sales with an established clientele. 

Skills

• Proficient with Shopify
• Proficient in MS office, strong excel skills
• Excellent verbal and writing skills
• Excellent eye for detail and organizational skills.
• Proven ability to work to stringent deadlines
• Knowledge of WMS systems a plus

Additional languages are a plus