Customer Experience and Operations APPLY NOW

New York City, New York

Daily Operations 

  • Primary point of contact for all online sales inquiries and ensure all are responded to in a timely manner
  • Greet clients in our soon-to-open showroom/ studio 
  • Manage the pre-selling communication and waitlists for all product categories/new collections etc.
  • Primary liaison with the warehouse fulfillment teams to ensure that orders and the returns process is completed in a timely manner.
  • Consistent, proactive sales approach for high-touch experience that develops lasting interpersonal client relationships
  • Liaise with warehouse and shipping couriers on a daily basis
  • Continually strive to optimize the online customer experience and test new approachedmethodology. 

In-person Activations

  • Pop-ups and trunk shows are scheduled, and the candidate will help to facilitate this experience end-to-end (this may require travel)
  • Provide operational support to the sales team including set up and break down of events

The ideal candidate possesses: 

  •  Possesses an interest and passion for product
  • Possesses experience in luxury goods industry
  • Is an autonomous self-starter who seeks ownership of the business channel and is resourceful
  • Believes that customer service is paramount to the brand experience through personalized, high-touch clienteling.
  • Strives to optimize the online customer experience and is curious about testing methodology
  •  Has an attention to detail


Minimum two years as a retail associate in fashion and luxury goods or sales with an established clientele. 


  • Proficient with Shopify
  • Proficient in MS office, strong excel skills
  • Excellent verbal and writing skills
  • Excellent eye for detail and organizational skills.
  • Proven ability to work to stringent deadlines
  • Knowledge of WMS systems a plus

Additional languages are a plus

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