Studio Coordinator and Customer Experience APPLY NOW

Primary Responsibilities

Administrative and CX Operations

• Coordinate day-to-day business operations and scheduling and perform general office administrative and clerical duties
• Manage and facilitate all sample trafficking for Press, VIP, and photoshoots as needed as the main point of contact
• Studio and showroom management: order, store, and organize all office supplies and prep for market weeks, including booking models, managing mood and design boards, etc.
• Primary point of contact for all DTC sales inquiries and ensure all are responded to in a timely manner
• Interface with clients in the showroom; answer customer inquiries via email and Instagram direct message, as needed.
• Manage the pre-selling communication and waitlists for all product categories and new collection launches
• Work with the fulfillment teams to ensure the returns process is completed promptly
• Consistent, proactive sales approach for a high-touch experience that develops lasting interpersonal client relationships
• Continually strive to optimize the online customer experience and test methodologies.
• Liaise with warehouse and shipping couriers daily
• Coordinates all team travel arrangements
• Distribute minutes of meetings to the larger team

Additional Responsibilities

• Assist in photoshoot production and post-production coordination as necessary, not limited to assisting on content projects, seasonal campaigns, E-commerce shoots, both still life and on-model
• Assist in the setup and breakdown of pop-ups, trunk shows and selling events and help to facilitate this experience end-to-end; which may require travel
• Provide operational support to the sales team
• Collaborate with any team or project as required, assisting with non-specialized ad hoc tasks

Ideal Profile

• *An autonomous self-starter who seeks ownership of the business channel and is resourceful
• *Believes that customer service is paramount to the brand experience through personalized, high-touch clienteling
• *Strives to optimize the online customer experience and is curious about testing methodology
• *Interest in product knowledge, merchandising and curious about the luxury goods industry
• *Attention to detail / and can-do attitude

Experience

Minimum two years as a retail sales associate in fashion and luxury goods, customer service, or showroom experience.

Job Requirements

• Strong sense of project management and organizational skills
• Interest in assisting a new business in the fashion/lifestyle space
• Proficiency in all MS Office applications, Word, Excel, PowerPoint
• Proficiency in Adobe Creative Suite, Photoshop, InDesign
• Experience with Shopify, Klaviyo a plus
• Experience with sample trafficking a plus
• Knowledge of photography, production, and post-production lifecycles a plus